Return & Refund Policy

Last Updated: October 1, 2026

At Metalhead, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.

1. Eligibility for Returns

We accept return requests in the following situations:

• You received a damaged or defective product.

• You received a wrong product or an incorrect variant.

• Your order is missing an item.

• The product received is significantly different from what was ordered.

Return requests must be submitted within 7 days of receiving your order.

Products must be returned in their original condition, along with the original packaging and accessories, wherever applicable.

2. Unboxing Video

For damaged, defective, tampered, or incorrect orders, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

An unboxing video may be required to verify certain claims, particularly for products that are damaged or missing components.

3. Non-Returnable Situations

Returns may not be accepted for:

• Products damaged due to misuse, accidents, or improper handling.

• Products showing signs of intentional damage or modification.

• Products returned without the original packaging or included accessories, where applicable.

• Claims made after the 7-day return period.

• Change-of-mind purchases, unless specifically approved by Metalhead.

4. How to Request a Return

To request a return, contact our customer support with:

• Your order number

• Your name and contact details

• A description of the issue

• Clear photos of the product

• Photos of the packaging, if applicable

• An unboxing video, if available or requested

Our team will review your request and let you know whether it has been approved.

5. Refunds

Once your return or refund request is approved, we will process the applicable refund.

For prepaid orders, refunds will generally be issued to the original payment method.

For Cash on Delivery (COD) orders, we may request your bank account or UPI details to process the refund.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

6. Replacement

Where applicable, Metalhead may offer a replacement instead of a refund for defective, damaged, or incorrectly delivered products.

Replacement availability depends on product stock. If the same product is unavailable, we may offer an alternative resolution, including a refund.

7. Return Shipping

If the product is confirmed to be defective, damaged, or incorrectly delivered due to an error on our part, Metalhead may arrange or cover the applicable return shipping costs.

If a return is approved for another reason, return shipping may be the customer's responsibility.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped or handed over to our logistics partner, cancellation may no longer be possible. In such cases, you may contact our support team to discuss the available options.

9. Refund Deductions

Where applicable, refunds may exclude non-refundable charges such as shipping, payment-processing fees, or other charges that have already been incurred.

Any applicable deduction will be communicated to you before the refund is processed.

10. Fraudulent or Abusive Claims

Metalhead reserves the right to investigate return and refund requests and may reject claims where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, or intentional damage to products.

11. Contact Us

For return, replacement, or refund assistance, please contact our customer support through the contact details provided on our website.

Please include your order number in your message so that we can assist you faster.

Metalhead
Metal. Attitude. Everyday essentials.