Shipping Policy

Last Updated: October 1, 2026

At Metalhead, we aim to get your order delivered safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive the available tracking information through the contact details provided at checkout.

2. Delivery Time

Orders are generally delivered within 3-5 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any shipping offers or free-shipping promotions are subject to the terms specified at the time of the offer.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may vary based on your location, order value, previous order history, and courier availability.

Customers placing COD orders are expected to provide accurate contact and delivery information and accept the order when delivered.

5. Tracking Your Order

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

Please ensure that someone is available at the provided delivery address to receive the package.

If an order cannot be delivered because of an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept the shipment, the package may be returned to us.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

Metalhead is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

8. Delayed Deliveries

Delivery dates and timeframes are estimates and are not guaranteed.

Delays may occur due to:

• Weather conditions

• Courier or logistics issues

• High order volumes

• Public holidays

• Natural disasters

• Transportation disruptions

• Incorrect address or contact information

• Government restrictions or other unforeseen circumstances

We will assist with tracking and resolving delivery issues where reasonably possible.

9. Lost or Damaged Shipments

If your package appears damaged, tampered with, or contains an incorrect or missing product, please contact our customer support as soon as possible.

We may request photographs, videos, packaging details, or other information to investigate the issue.

10. Undelivered & Returned Orders

If an order is returned to us because of repeated failed delivery attempts, refusal to accept the package, an incorrect address, or other customer-related reasons, additional shipping charges may apply if the customer requests the order to be shipped again.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted or unavailable for future orders.

11. Contact Us

For questions regarding your shipment or delivery, please contact Metalhead through the contact information provided on our website.

Please include your order number when contacting us so that we can assist you efficiently.

Metalhead
Metal. Attitude. Everyday essentials.